General Terms
General terms of website use and accommodation booking
Please read these terms carefully before booking. By using the website and/or confirming a reservation you accept them in full.
General provisions
These terms govern the relationship between the Host and the Guest. The Host may occasionally amend the terms; the terms in force at the time of written reservation confirmation apply. Specific rules per accommodation unit (e.g. exact check-in/out, pets, deposit, final cleaning) are stated with the accommodation description and/or in the reservation confirmation and form an integral part of the agreement.
Website use
The website is for information and bookings. We strive to keep data accurate and up to date, but we do not guarantee that every piece of content is completely error-free. Any unlawful use (e.g. unauthorized access) is strictly prohibited. Website content is protected by copyright; any further use is possible only with prior written consent.
Reservation and confirmation
Reservations are accepted via the online form. A reservation is binding when the Host sends a written confirmation and when the advance payment (if required) has been duly paid. The following is required for confirmation: first and last name of the holder, email, phone, number of persons (including children), and desired dates. The Host may refuse a reservation (e.g. due to incorrect information or suspected misuse).
Prices and payment
Prices are expressed in euros (€). If there are additional costs (e.g. final cleaning, tourist tax), they are clearly stated with the accommodation description and/or in the confirmation. Payment schedule (advance payment, deadlines) is specified per accommodation; late payment may lead to cancellation. For international payments, all bank fees are borne by the Guest; the Host must receive the full amount. Security deposit: if applicable, the amount and terms are stated in the confirmation.
Cancellation and changes
Cancellation terms (deadlines and amounts) are defined for each accommodation; please review them before confirmation. Cancellation must be sent in writing and is considered received when we confirm receipt. Date changes depend on availability; a price difference and/or a reasonable administrative fee may apply. Cancellation by the Host: in case of force majeure or unforeseen circumstances we will offer a reasonable alternative or refund the paid amount for unused services.
Arrival, identification, and guest registration
Check-in and check-out times are indicated per accommodation and/or in the confirmation. Upon arrival, a valid personal ID must be presented for mandatory check-in/out in the eVisitor system (usually within 24 hours). The Host is legally required to register all guests and may therefore request the necessary personal data solely for this purpose.
Use of accommodation and house rules
Accommodation is intended for a peaceful, private stay. Parties and anything that disturbs public order and peace are not allowed. The number of persons must not exceed the registered capacity without prior written consent. Visitors cannot stay overnight unless included in the reservation. House rules (e.g. quiet hours, smoking, pets, pool/wellness, BBQ) are in the property and/or in the accommodation description and are an integral part of the agreement. Safety and children: all facilities are used at your own risk; children must be supervised by adults at all times.
Descriptions, photos, and availability of amenities
Descriptions and photos reflect the accommodation at the time of publication; minor deviations that do not materially change quality are possible. Outdoor amenities (garden, terrace, pool) depend on season and weather. In case of a malfunction, we will act reasonably and fix it within a reasonable time; temporary unavailability of certain amenities does not automatically entitle a price reduction.
Liability and damage
The Guest is liable for damage caused by them or persons for whom they are responsible to the property, equipment, or grounds and must report it immediately. Repair or compensation costs may be covered from the deposit (if any), and any excess damage is paid by the Guest. The Host is not liable for theft or damage to the personal items of the Guest, injuries due to negligence, interruptions of utilities due to force majeure, or common environmental allergens.
Termination for justified reasons
The Host may immediately terminate the agreement without refund and require the Guest to leave the property (typically within 2 hours) if there is: exceeding the maximum number of persons, unauthorized pets, serious violation of house rules, intentional damage, or use contrary to the purpose of rest.
Complaints and consumer grievances
Report issues immediately on site so we can resolve them. Submit written complaints. We will confirm receipt without delay and respond within 15 days from receipt, with a clear response to the complaint. If you are not satisfied, you may contact competent authorities or use alternative dispute resolution (ADR) in Croatia (e.g. mediation).
Force majeure
In case of events beyond reasonable control (e.g. natural disasters, government decisions, major failures, strikes), the parties are not liable for non-performance. We will offer a reasonable solution (e.g. a date change or a partial refund).
Personal data protection (summary)
The Host processes basic personal data of the Guest to perform the agreement and the legal obligation of check-in/out in eVisitor. Data is kept as long as required by regulations. The Guest has GDPR rights (information, access, rectification, erasure, restriction, portability, objection). Details are in the Privacy Policy available at https://villagiove.com/terms/privacy-policy.
Governing law and jurisdiction
These terms are governed by the law of the Republic of Croatia. The parties will try to resolve disputes amicably; if not possible, the competent court is the court in the Republic of Croatia according to the Host registered office, in accordance with applicable jurisdiction rules. If the Guest is a consumer, this provision does not limit their statutory rights (e.g. the possibility to bring proceedings before the court of their residence where permitted).
House Rules
To make sure that you have a pleasant stay and to prevent any misunderstanding, please read the house rules. When you confirm a reservation, it is implied that you are familiar with the house rules and agree with them, and that you will fully adhere to them. Violation of the house rules can result in cancellation of the reservation and charging the full amount of the accommodation price regardless of the shorter stay.
1. GUEST REGISTRATION
On the day of arrival, the guests have to give their identification documents (passport or ID) for the purpose of registration at the Tourist Board. This data will not be used for other purposes. Guests who do not provide any type of special document for a legally binding tourist registration may be denied access to the Villa, without the possibility of a refund of rent paid for the stay.
2. NUMBER OF GUESTS
At any time, the number of guests on the property cannot exceed the one stated in the confirmation. The number of guests can be increased up to the maximum capacity stated on the Villa's website. The bedrooms can accommodate up to 8 people, with 2 extra beds available (sofa beds). The requested change in the number of guests must be submitted by e-mail. The total number of guests includes children. Children under the age of one are not included in this number. If unregistered guests are on the property, the guests are obliged to leave the Villa permanently, within 2 (two) hours. A refund for the unused part of the rental period will not be possible.
3. ARRIVAL AND DEPARTURE
On the day of departure, the guests have to leave the accommodation (check-out) no later than 10:00, in order for the owner to have time to prepare the Villa for the next guests arriving at 15:00 (check-in). If the guests intend to arrive after 20:00 on the first day they have to inform Villa Giove about it.
Early check-in and later check-out up to 3 hours before/later then the official are free of charge. For check-in that is earlier and check-out that is later then 3 to 10 hours then the official, the supplement is 50% of the price per night. For check-in that is earlier and check-out that is later then 10 hours then the official, a full price per night will be charged. Early check-ins and later check-outs are only possible on days when there are no departures / arrivals of other guests and are arranged individually with the host.
4. HOUSE RULES
4.1. Our staff is available to the guests during their stay for any information and assistance they may need.
4.2. Bed linen is changed once per week. Towels (3 pcs per person for week), kitchen cloths, Finnish sauna, salt swimming pool, deck chairs, parasols, private parking are at the guest’s disposal.
4.3. Villa Giove is neither obliged nor responsible for organizing guests’ free time or entertaining them.
4.4. The guests are obliged to take care of their personal belongings and valuables left in the accommodation. The owners will not be responsible in case of their disappearance. We advise guests to always close the doors and windows when they go out.
4.5. The owners do not have the right to enter the rented accommodation during the absence of the guests unless otherwise agreed upon, except to stop damages or danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back to the accommodation. If the owners have any reason to believe the house rules are violated, the guests have to let them enter the accommodation in order to check the situation.
4.6. Pets are allowed on upon prior request. Pets are not allowed to use house furniture and a swimming pool. Pet stay is charged 50 € per week.
4.7. It is not allowed to bring weapons, flammable or explosive substances and products with a strong or unpleasant smell into the Villa. Guests are not allowed to bring cooking or electrical appliances to the Villa without prior agreement with the owner.
4.8. The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport outside or to the pool (the kitchen chairs to the terrace, cutlery, blankets to the pool). It is strictly prohibited to use indoor furniture (sofas, chairs, beds…) while wet or wearing wet bathing suits.The guest is obliged to take care of the furniture in the interior (sofa, chairs, beds ...) if he uses various oils or sunscreens because of possible permanent damage to the furniture. When applying oil or sunscreen, take care of the interior furniture due to grease.
4.9. Using the swimming pool is at you own responsibility. We recommend you to use the pool reasonably and without extreme exhibitions. A sign on the basic regulations on the use of the pool are inscribed in a visible place in close proximity to the pool. The pool can only be used by swimmers at their own risk. Parents or guardians are responsible for the children.
4.10. Smoking in the Villa is not allowed. Please enjoy your cigarette outside the Villa. Please don´t throw cigarette butts at Villa courtyard.
4.11. All the electrical devices in the house should be used with the reasonable caution and in the accordance with the provided manual instructions. When guests go out of the Villa they have to switch off the lights and electrical appliances and turn off water. Also, guests are asked not to leave the air-conditioning on if it is not necessary while they are outside, in order not to waste the electrical energy and to close the doors and windows while the air-conditioning is in use. It is forbidden to throw waste (sanitary napkins, baby diapers, wet wipes, cotton swabs, etc.) in the toilets or in any other place not intended for this purpose, like outside the house or in its vicinity. During your stay in the villa, please keep it clean and tidy in accordance with acknowledged sanitation guidelines. Please dispose of household waste, daily, using the proper means and locations, as established by local rules and regulations.
4.12. In the case of a bad weather or a storm, all the parasols, windows, doors and shutters have to be closed and secured.
4.13. To ensure a pleasant and comfortable sojourn for the successive quests we ask you please to leave the house in the state like it was when you came.
5. DAMAGES DEPOSIT
The guest is obliged to leave a cash deposit on arrival to the Villa host in the amount of 600,00 Euro. The deposit sum shall be stated in the written confirmation. The deposit serves as a security to the owner for the damages caused in and outside the Villa. If the cost of the damage caused is higher than the deposited sum, the guest is obliged to pay the total damage amount to the owner. If no damage is caused in or outside the Villa, the Villa host is obliged to return the deposited sum to the guest at the guest's departure. Guests who intentionally or accidentally damage the property will have to reimburse Villa Giove the full amount of the occurred damage.
6. PRICES AND PAYMENT
6.1. Unless otherwise mentioned, all the prices are stated in Euro.
a) The advance payment of 30% of the total agreed price of accommodation is paid by the guest to the owner of the Villa via bank transfer.
b) The remaining 70% of the total contracted price of accommodation must be paid by the guest no later than 30 (thirty) days before the beginning of the rental period if payment is made by bank transfer or in cash on the day of arrival.
6.2. If the reservation is made less than 30 days from the beginning of the rental period, the guest of the villa pays to the account of the owner of the Villa the full amount of accommodation.
For any further inquiries please don’t hesitate to call us.
6.3. For cancellations up to 60 days before the planned arrival date, the advance payment will be refunded in full. In case of cancellation in the period from 15 to 59 days before the planned arrival date, the advance payment will be refunded in 50% of the amount. For all other cancellations and no-shows the advance payment will not be refunded.
6.4. The costs of water, electric power and the Internet, as well as bed linen, towels, the final cleaning of the interior, saunas, swimming pool and exterior maintenance, registration of stay, sojourn tax are included in the accommodation price.
7. YOUTH GROUPS
In case the guests are a group of 25-year-old or younger, they are considered a youth group. Special conditions for damages deposit is applied to youth groups. Youth groups are obliged to inform the owner of the villa prior to or immediately after the booking about their youth group status. Non-compliance with this article may result in an immediate non-refundable booking cancellation.
8. NOISE
If guests disturb the public peace and quiet and do not calm down after a warning, that can reconsidered a severe breach of the rental contract provisions, in which case the guests are obliged to leave the Villa permanently together with all the persons staying there within 2 (two) hours,and they are not entitled to a reimbursement by the owner. Please refrain from loud behaviors inside and around the property (balconies, courtyard ecc.) between 24:00 and 7:00.
9. FINAL PROVISIONS AND JURISDICTION
Villa Giove may shorten the stay of the guests who do not respect house rules. In this case the guests will be charged for the entire amount of the reservation, regardless of the shorter stay. Upon arrival it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved directly with the owners will involve the intervention of the police or of the tribunal of Split. Complaints will be considered only if reported during the stay. Subsequent complaints will not be considered.Your comments and suggestions are always welcomed and appreciated.
We wish you a pleasant stay at Villa Giove – your Villa Giove staff
